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Monday - Friday: 9:00 AM to 7:30 PM ET
Call us with questions: 800-413-6989 or 718-729-3535
Fax your orders: 1-718-729-2109
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If you have any technical question please feel free to contact one of knowledgeable technicians.
They are ready and waiting to assist you. We request that you be prepared with you system model
and or the Part Number you are inquiring about. The more information you have for us the better
we will be able to guide you to the solution to your problem.
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All Card holder information is Secure through a secure payment gateway and
we do not store card holder info on the website. Also we do not share
customer information with any other third party.
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a) Sales Tax: Tax applies to NY customers only
unless NY customer provides Server Supply with a valid and correct tax exemption
certificate applicable to the product ship-to location prior to Server
Supply’s (Server Supply.com, Inc.) acceptance of the order.
b) If you place an order before 3 PM ET, it is most likely that the
product will be shipped the same day. We pay special attention to
Overnight Orders. As we Know
The best way to ensure that your order is received is to call. We welcome
your inquiry into the status of your order. If your order is especially
time sensitive call us and we will work on it right away. This allows us
the best opportunity to get your order out right away. We understand
emergencies and we will work to accommodate you.
c) Ground shipment takes about 1 to 6 business days
for you to receive the product, depending on the shipping address and
where we ship from. Server Supply is based in NY however, that does
not mean that all products will be shipped from NY. We have business
partners in several states.
d) Orders placed during the weekends or holidays are
shipped the next business day.
Shipping and billing address must be the same, if not, please call your credit card
company to have the new (different) shipping address approved.
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Payment for the products will be made by MC/VISA AMEX DISCOVER, PayPal,
Wire Transfer, Western Union or some other prearranged payment method unless credit terms
have been agreed to by Server Supply.
We do not accept credit cards that are
issued by foreign banks.
Any fraud payment attempt is usually notified to the concerned law enforcement agencies.
Late Fee Policy: A Late Fee of 1.5% (or Highest Rate Permitted by Law,
if less) per month will be assessed on the Total Balance Due when more
than 30 days past due.
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Server Supply continually upgrades and revises its
products and prices. Server Supply may revise and discontinue products
or change prices at any time without prior notice to customers.
All software is provided subject to the license agreement that is part of the package.
Customer agrees that it will be bound by the license agreement once the
package is opened or its seal is broken.
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Our International trade is only Business to Business. Order must be over $500.
Customer must have an account with FedEx or UPS, because we ship International
orders on customers account.
All International orders are pre-paid via wire transfer or Western Union.
After you place the order online we will E-mail you the money transfer information
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The main cause of returned product is wrong product ordered. Please
indicate the model and make of your system in the appropriate place so
that we may research the product that you ordered and confirm that it is
in fact the appropriate product for your system.
Products may be returned for replacement or refund with in 30 days of purchase.
After 30 days it is under manufacturer warranty, if any exists. Manufacturer's warranties vary by product category. Some products are not returnable if opened. Sealed Retail Boxed items are not returnable when opened. You may return to manufacturer.
All returns are subject to a 25% restocking fee. $8.95 handling fee is applicable to all returns. Customer pays for the shipping cost of any product returned. All replacements are shipped ground unless paid by the customer for faster a method.
Physically damaged products are not returnable. Please notify the shipper immediately if you receive damaged merchandise.
Before you return a product, you must get an RMA (Return Merchandise Authorization) number from Server Supply’s RMA department. Products returned without an RMA number are not considered as returns. Server Supply must receive all incoming merchandises within 10 days otherwise RMA will be void.
If you are not sure of what parts to order for your computer please ask our experienced sales persons or technical support for help.
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What do our warranties cover?
Replacement or refund. In case of defects in the material, we will first try to replace the merchandise. We shall keep replacing the merchandise as long as it remains under the period of the original warranty. If we fail to replace the merchandise, we will refund the actual sell price of the merchandise. Shipping charge and tax, if any, are not refundable. Server Supply reserves the right to decide whether it will replace the product or refund the amount.
What Does Our Warranty Not Cover?
Our warranties do not cover any problem that is caused by
(a) accident; abuse; neglect; shock; electrostatic discharge; heat or humidity beyond product specifications; improper installation; operation; maintenance or modification;
(b) any misuse contrary to the instructions in the user manual;
(c) lost passwords;
(d) malfunctions caused by other equipment. Our limited warranties are void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover). Our warranties do not cover data loss or damage to other equipment. Also, consequential damages; incidental damages; and costs related to data recovery, removal and installation are not recoverable under our warranties.
What Do You Have To Do?
In case of defects in the material, please call 718-729-3535 and ask for RMA number and return address. Server Supply will not provide any warranty coverage unless you follow proper return procedure.
Thank you.
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SERVER SUPPLY DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING
AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE
PROVISION OF SERVICES AND SUPPORT. SERVER SUPPLY WILL NOT BE LIABLE
FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL,
INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED
HEREIN. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF
PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, SERVER SUPPLY IS NOT
LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR
AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF PRODUCTS OR SERVICES UNDER
THIS AGREEMENT.
If you have any question regarding our policy and/or international shipment, please call
or write to service@serversupply.com.
We appreciate your cooperation. Thank you.
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Free Ground Shipping
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